Mequon Garage
List of Workflow Issue Tracking Help Desk & BPM Tools

Apps Village, A Sobering Review
Keywords: Mobile Apps Cost: $20/month + 5% of sales Audience: Anyone
They should have defined a narrow vertical market. As-is, this will flop for most businesses. Even if this concept technically works, nobody with a pencil and a calculator would pay $19.90 a month plus 5% of sales.

Their website is simple and could have been created in a weekend They didn't bother to include a person on the team who can compose sentences in English Their success testimonials, not all that successful They use Zendesk for support (great product but means they only do email which means they have no support staff) The code on their website, not too impressive...
  Updated: 11/15/2017 13:05:05  TOP

Unicorn Workflow
Keywords: Workflow, BPM Cost: Not listed Audience: Needs Research
With Unicorn Workflow, imagination and available data is the boundary of what you can achieve. Unicorn Workflow allows you to MANAGE your Business Process. In this context MANAGE means design, test, deploy, automate, monitor and notify. Built on top or Microsoft Workflow Foundation Location: Thor Dahlsgate 1 A, 3210 Sandefjord (Norway)

Pretty strange. No mention of "request a demo" or what it costs
  Updated: 11/07/2017 18:23:11   TOP

DocHub by Microplant
Keywords: Digital Signing, PDF, Workflow, Cost: $0 Free Audience: Anyone
DocHub is a free online PDF editor that lets you view, edit and sign PDFs in your browser.

Multiple signers workflows: Getting a document signed by multiple individuals has never been easier. Specify who needs to sign and where, then send the document as a Sign Request and DocHub handles the rest.

Location: 180 Cambridge Street, Floor 2, Boston, MA 02114 and Microplant at 114 E Louisiana St, Ste. 206, McKinney, TX 75069

Quick Facts: 19.7 million users, 84.2 million documents. That's as per their website which is all good, but I'm always skeptical about free services. There's nothing stated about their business model. To pick an audience, this really needs a test drive.
  Updated: 10/13/2017 15:09:15  TOP

Espo CRM
Keywords: CRM Cost: Open source or Cloud-hosted $1 Audience: Small-Medium (Some on-site IT)
Web based CRM. One version for all your devices. Free of charge and open source CRM distributed under GPLv3; Tested with most hosting providers; New features every 2 months ; Responsive Design and latest Web Technologies; Lightning fast; No user limitation; Cloud and On-Premise version available; Easy to customize ; Open architecture for third party integration via API.

EspoCRM is the most flexible Open Source CRM out there. I've been trying most of the Open Souce CRMs and nothing comes close to a clean code, tight design. As for the Open Source commitment, they have a very active Gighub repository and decent activity. Love that it's 100% open source so you can install locally, but you have the option for cloud hosted as well.
  Updated: 10/12/2017 17:53:42   TOP

Spring CRM
Keywords: CRM Cost: $29-$80/user/month Audience: Medium-Large (On-site IT)
SpringCM generates, automates, manages, and stores your documents and contracts, simplifying your business processes so you can close business faster. And make it easier for your customers to work with you. Because when your documents flow, work flows. Corporate HQ: Chicago, IL

SpringCRM is a contract and/or a document management system. If you want to see a demo, you need to introduce yourself along with your email. Good news: The vid demo will play without having to wait for someone to call you. Quick glace: the doc mgmt system looked lots like Dropbox but with way more dropdown options.
  Updated: 10/10/2017 11:31:20   TOP

FollowUp Power
Keywords: CRM Cost: $55 user/month or $594/yr Audience: Medium-Large (On-site IT)
Our CRM software is specifically designed to help professional industrial, commercial, and residential construction contractors identify the most profitable opportunities as they bid for new construction, replacement, retrofit, and repair projects. The CRM software developed by FollowUp Power is designed to handle the specific demands of most skilled trade industries. Location: Lauderdale, FL

Looks like a darn impressive effort, but sadly no demos or videos can be viewed without scheduling a 1:1 request. A YouTube search did return a few vids. FUP appears to be mostly a sales pipeline and training tool. Does not appear to touch on any of the job management part of service delivery.
  Updated: 10/10/2017 11:21:17   TOP

Keywords: Form Builders Cost: Free to $30/month - $60/month Audience: Anyone
Goodbye forms. Hello typeforms. USEFUL CASES: Forms, Surveys, Order forms, Quizzes and Lead Generation

Yet another website that's so interactive you can only guess at what they offer. Their dancing kid loop made me want to flee the interview. It appears to be a hosted web form biz that helps you make forms so darn good you don't need to explain what it is you do.
  Updated: 10/06/2017 15:36:12   TOP

Google Voice
Keywords: Audio/Video Cost: Free Audience: Anyone
Stay in touch from any screen: Use your free number to text, call, and check voicemail - all from one app. Plus, Google Voice works on all of your devices so you can connect and communicate how you want.

It's a free service so never forget the axiom: You get what you pay for. If it goes down, tough shit. Read more about the pros and cons here via GetVOIP.COM.
  Updated: 10/06/2017 15:23:32  TOP

Keywords: Email/Notes Cost: Free, kinda Audience: Small-Medium (Some on-site IT)
Do you scribble great ideas on napkins and sticky notes? Is precise filing more your style? OneNote's got you covered whatever way you shape your thoughts. Type, write or draw with the free form feel of pen to paper. Search and clip from the web to picture ideas.

PROS: Rich with features. Reliable. Treats all note content as distinct page elements. Familiar interface for Office users. Office 365 users get 1TB of space. CONS: Slow and clunky. Confusing structural design. Poor search in Web app. Requires OneDrive for some management features. Can only share at the notebook level. (not as good as Evernote)

OneNote requires a Microsoft account. A Hotmail, Windows Live, or Outlook email address, although if you have a subscription to Office and use those credentials to sign in, you get more storage space.

  Updated: 10/06/2017 14:42:24   TOP

Simple Note
Keywords: Email/Notes Cost: Free Audience: Any size but more likely small
If you're on the hunt for a truly simple app that will help you take, save, and sync text notes, Simplenote may satisfy your needs. It works on a variety of platforms, syncs reliably, has only a few features, and supports Markdown for times when you really need just the most basic formatting to be added later in another app.

For a basic note-taking and syncing experience, Simplenote is a reliable, if stripped-down, choice. If simplicity is what you're after, this free service is worth a try. CONS: Lacks notebooks or folders for organizing. Only supports text notes. No formatting tools. No Web clipper.
  Updated: 10/06/2017 14:29:48  TOP

Google Keep
Keywords: Email/Notes Cost: Google Keep is free, no upsell Audience: Any size biz could use this
Whether you're on the go, taking notes at a conference or working remotely, you can do it all on your phone, tablet or laptop with these note-keeping tools. Allows you to take pictures and write notes, enter reminders, and keep track of shopping lists, to-do lists and random thoughts (that never seem to make sense when you look at them weeks later). With these free tech tools, it's all easy to access and presented in a format of your choosing (visual or list-form)

Google Keep is a free note-taking and syncing app with a nifty OCR feature, but it lacks the features and mobile apps offered by the competition. CONS: No audio recording ability in the Web app. No desktop apps. Can't mark up images, PDFs. Weak Web clipper. Preview images not well displayed. OCR feature not automatic nor intuitive. PROS: Fast. Customizable labels (tags). Transcribes image text to typed text. Works well with other Google apps. Reminders are well integrated. Free.
  Updated: 10/06/2017 13:23:57  TOP

Keywords: Email/Notes Cost: Free or $35/user/month to $120 Audience: Small-Medium (Some on-site IT)
Write notes. Capture ideas. Clip pages from the web. Put it all in Evernote and you'll never lose track. With Evernote on your computer, phone, and the web, your notes are always with you and always in sync. Easy search means you can find what you need when you need it, even handwriting in images.

Locations: Redwood City CA, Austin TX | San Diego CA | Beijing China | New Delhi India | Tokyo Japan and Zurich Switzerland

While hailed as the king, this is another one of those websites that appears to have been written strictly by those to build websites. It never really tells or shows what their product is other than vague references to how it will allow you to never forget anything and that everyone on your team will be perfectly connected and synchronized.
  Updated: 10/06/2017 13:14:59  TOP

Keywords: Issues/Bugs Cost: $20-$1000/month and up Audience: Medium-Large (On-site IT)
FogBugz is an online based solution for project management that has custom support for big and issue tracking, an integrated discussion forums, wiki support for documentations, and even a customer relationship platform to keep up to date with how your customers are doing. Agile, Issue Desk, Wiki and Dev Hub - the additional features, are independent addons that can be enabled or disable for each of your projects.

Their intro: One tool for task management [of software development], document collaboration, agile development, code management and customer support

Their tagline, which is so generic as to render it useless: Make better software. Track work across multiple people, projects, clients and teams.

Then it's a bit confusing when their "add-ons" (Agile, Wiki, Time Tracking, Dev Hub) are things that would seem to be part of the core offering. But the eyebrow-raiser was the offering of a Wiki add-on. When was FogBugz conceived? Who uses a wiki in for employee collaboration? IMO, standard issue wiki products are no longer viable when it comes to curating, organizing, storing, and sharing company knowledge. (Yes, WikiPedia is a critical success, but technically, it's not because it's a wiki and it's certainly not a corporate application)

This was their only homerun that made me include it here: Made by the company behind Trello and Stack Overflow

  Updated: 09/28/2017 11:39:41  TOP

Keywords: Issues/Bugs Cost: Open Source Audience: Small-Medium (Some on-site IT)
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database. Redmine is open source and released under the terms of the GNU General Public License v2 (GPL).  Updated: 09/28/2017 11:36:51   TOP

Trello (via Fogcreek)
Keywords: Issues/Bugs Cost: $0 to $21/user/month Audience: Medium-Large (On-site IT)
Trello is a collaborative platform for creating card-style boards and lists for managing projects, or the general workflow of your life. The situations in which Trello can be useful are truly limitless. And bug tracking is certainly one of the things that Trello is great for. Teams can create custom boards for a timeline of bug reporting and the process of fixing them while having the ability to invite more people to participate, and archive all work that's being done on each issue/bug.

I'm always leary when a company says their product is from start-ups to enterprise-class. The needs, resources, politics and integration touch points of those two groups could not be any further apart. However, with the enterprise pricing at only $21/u/m, maybe Trello can serve both ends. (Brought to you by the makers of FogBugz)
  Updated: 09/28/2017 10:08:20   TOP

Keywords: Chat/Messaging Cost: Open Source + Hosted Option Audience: Small-Medium (Some on-site IT)
You only have to copy/paste few lines of code to have a nice working chat. It doesn't require MySQL or any SQL database, messages and nicknames are simply stored in files. No problems with firewalls, this script is based on HTTP so you only need a web browser and an internet connection.

All phpFreeChat commands are inspired by the irc protocol, and its interface is inspired by mIRC and XChat, so that users won't be disoriented.

Technologies used by phpFreeChat are PHP on the server side conversations are simply stored in the file system. XAJAX for the asynchronous communication between the client and the server

You can write your own customized CSS stylesheets, to completely change the appearance of your chat. All chat functionalities are customizable. For example, you can change the messages refresh time, you can ban users for changing their usernames, etc. The plugin system allows you to write your own storage routines. For example, you can write a plugin to store the conversations into your database.
  Updated: 09/27/2017 07:30:54   TOP

Keywords: Issues/Bugs Cost: Open Source Audience: Small-Medium (Some on-site IT)
OTRS is one of the most successful and long-lasting open source projects in the area of help desk and IT service management worldwide. More than 5,000 active community members improve the service management software with every release by reporting bugs, adding self-developed improvements or new functionalities, and maintaining and extending the 38 supported languages. Thanks to the open source code that is constantly reviewed by the manufacturer and the community, the open source software OTRS is not only more secure than proprietary software but also more flexible. This is evidenced by 170,000 installations in different industry sectors such as IT & telecommunications, government, healthcare, manufacturing, education and consumer products.  Updated: 09/26/2017 06:57:52   TOP

Done Done
Keywords: Issues/Bugs Cost: $39-$99/month Audience: Needs Research
From planning, to coding, to testing, to customer support, DoneDone is the refreshingly simple issue tracker. No more spreadsheets, sticky notes, and emails about web and software projects. Just one uncomplicated, central hub.

Use DoneDone to effortlessly track feedback, questions, and issues from your customers via email. Correspond with them over email while discussing and resolving their inquiries right in DoneDone!

Location: Chicago ?

When we visited this website a few days ago, the prices were published. Now all packages are priced at Start My Free 30 Day Trial. However, with a logo as bad as it is, maybe take that as a hint.
  Updated: 09/26/2017 06:55:32  TOP

Pivotal Tracker
Keywords: Proj.Mgmt, Workflow, BPM Cost: $12-$250/month + Audience: Large+ (IT Dept)
Founded in 1989 Pivotal Labs is an agile software development consulting firm. The company develops Pivotal Tracker workflow software. It is a division of Pivotal Software.

In 2008 Pivotal Labs released Pivotal Tracker, which is used as their internal project management and collaboration software. In March 2012, Pivotal Labs was acquired by EMC. In October 2013, Pivotal Labs acquired Toronto-based Xtreme Labs, a mobile app development company. Clients include Groupon, Best Buy, Mavenlink, Netflix, Southwest Airlines, Twitter, and Zendesk.

The company markets Pivotal Tracker, a software as a service product for agile project management and collaboration. The tool includes file sharing and task management, velocity tracking and iteration planning; release markers; and progress charts.

Location: San Francisco, California  Updated: 09/26/2017 01:24:39  TOP

PHP Project
Keywords: Proj.Mgmt, Issues, Tasks Cost: Open Source Audience: Small-Medium (Some on-site IT)
A high performance full-featured project management system. Phproject breaks down work into issues. Issues can be projects, tasks, or bugs. Issues can be assigned to a specific user or group of users. Users can track changes and progress on issues with comments and updates. Editing an issue will log the changes that were made, as well as who made them.  Updated: 09/26/2017 01:16:58   TOP

Keywords: Proj/Task Mgmt Cost: None indicated/Request Demo Audience: Large+ (IT Dept)
Planbox is the pioneering provider of cloud-based AI-Powered Agile Work Innovation solutions. Our family of products include Collaborative Innovation Management and Agile Project Management applications. Planbox is designed to be the agile crowdsourcing and idea management tool for everyone, built for companies and teams of all sizes and trusted by some of the world's most recognized brands.

Location: 3090 Le Carrefour Blvd #750, Laval, Quebec Canada  Updated: 09/26/2017 01:08:05   TOP

Bug Digger
Keywords: Bug Reporting Cost: $19 - $199/month Audience: Small-Medium (Some on-site IT)
The BugDigger browser add-on makes bug reporting for web applications fast and simple. It adds the bug reporting button to your browser's toolbar, so that you're always ready to act. If you spot a bug on a web site you're testing (or using), just click the button. BugDigger browser add-on is available for all major web browsers.  Updated: 09/26/2017 00:48:45  TOP

Keywords: Tickets, Help Desk Cost: Open Source + Hosted Version Audience: Small-Medium (Some on-site IT)
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Location: 1120 5TH Street, Alexandria, Louisiana 71301

osTicket has been around for a long time and the code base is solid. It's narrowly focused on help tickets, ideal for businesses that get a load of support requests for any industry. Is at its best when there are multiple people handling sometimes the same request.
  Updated: 09/26/2017 00:44:36  TOP

Bug Aware
Keywords: Issues/Bugs Cost: Not accepting new customers Audience: Needs Research
BugAware provides software developers with an easy way to track and submit bugs, defects and enhancements during the development and maintenance of software applications. Project Managers and team leaders can monitor and assign development tasks and report on all aspects of custom defined software projects. Every aspect of our bug tracking software is configurable, which allows you to model the application on your internal workflow and terminology. Developers can record the amount of time spent on development, contribute to a discussion thread between stakeholders and organize their development priorities.  Updated: 09/26/2017 00:37:08   TOP

Keywords: Issues/Bugs Cost: $290 one-time (Full source) Audience: Small-Medium (Some on-site IT)
Bugify offers a simple way of managing issues for your projects. We wanted to create a product that made it easy to just get the job done. Bugify is about keeping track of issues, and we pride ourselves on offering the features we believe are needed to get this done, without the extra complexities.

Location: Auckland, NZ

This is big plus -- try it! You can log into their demo system and get a first-hand feel of the UX/UI. Demo data is reset every hour so they encourage you to add and delete. A one-time fee of $300 is fine if you can properly kick the tires before you decide.
  Updated: 09/25/2017 18:15:21  TOP

DevTrack by TechExcel
Keywords: Issues/Bugs Cost: $10-$35/month Audience: Medium-Large (On-site IT)
DevTrack from TechExcel is a one-stop solution that will help your team shorten project deadlines, improve the way your project issues are being addressed, and overall promote the quality of products that you're shopping. DevTrack lets you track the progress of multiple projects, include that of team members and their appropriate clients.

Location: 3675 Mt. Diablo Blvd Suite 330, Lafayette, CA 94549  Updated: 09/25/2017 13:14:10   TOP

Keywords: Mobile Apps Cost: $0 to $20/month and up Audience: Small-Medium (Some on-site IT)
More Than 750 Apps, Better Together Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs & many more

Location: Mountain View, California.

Zapier was started in Columbia Missouri in 2011. After their first rejection, they then built their initial prototype with 25 apps, and were accepted to Y Combinator startup seed accelerator.

Fast forward.. 750+ apps, zero overhead. Zapier connects to more apps than anyone and we add new options every week. e.g., 30+ CRMs, 25 email providers, 20+ form tools...

  Updated: 09/25/2017 13:00:22  TOP

Keywords: Bug Reporting, Team Collaboration Cost: $0 to $45/month Audience: Small-Medium (Some on-site IT)
DebugMe is a visual feedback, bug tracking and project management solution which translates between developers, project managers, designers, testers and their clients. Debugme integrates with other project management tools flawlessly, without long and complicated connecting processes or data loss. Get the most out of your current toolset by adding DebugMe to your developing and bug tracking cycle.

This appears to be an application that integrates with the UI of whatever is being developed. In that it will connect with other mainstream PM tools like JIRA, Redmine, Trello...
  Updated: 09/25/2017 12:48:36  TOP

Keywords: Bugs and Issue Tracking Cost: $9-$149/month Free 30 day Audience: Needs Research
Bontq is a user-friendly issue tracking and project management cloud-hosted system. It provides the easiest way to manage projects, track bugs, add tasks and store documentation. Bontq's integrated Desktop Client allows you to capture screenshots and record videos to show everything in details.

Desktop Client requires Java 1.6

Call me old fashioned, but I don't like it when a company leaves out their About page. How long have they been around? What's support like? What timezone? None of these were found on the BontQ website.
  Updated: 09/25/2017 12:33:13  TOP

Workflow OS
Keywords: Workflow, BPM, Skilled Trades, Issues Cost: Open Source Audience: Small-Medium (Some on-site IT)
Workflow OS is an open-source LAMP-based system to manage skilled trade projects via proven methods from lead handling through job site completion. The focus is on Clients, Crew, Proposals and Job Site Management. The six modular components are: Lead Acquisition, Lead Distribution, Crew Recruiting, eProposals, Digital Signing and Job Site/Customer Management

Location: Mequon, WI    CONTACT

What makes Workflow OS unique is that it's intentionally simple so to not encroach on existing business processes. The concept was to have a system that can fit as-needed, rather than the all-or-nothing approach.
  Updated: 09/25/2017 12:18:22  TOP

Keywords: Issues, Bugs, Workflow, Version Ctrl Cost: $0 to $175/month Audience: Medium-Large (On-site IT)
Backlog let's your entire team manage, communicate, and collaborate together to get more work done with less confusion. Add comments and files directly to tasks; Invite clients, vendors, and freelancers to projects with guest roles; Use emojis for fun, visual communication.

Very targeted at software development. e.g., Gnatts, burndowns, burnups, Git graphs, provides Git and Subversion repositories... What I don't get is how companies like this can build these impressive/complex systems yet end up with a website that does nothing to differentiate themselves from the 1000s of alternative products.
  Updated: 09/25/2017 11:58:34  TOP

The Bug Genie
Keywords: Issues/Bugs Cost: $0 (1 project) to $300/month Audience: Small-Medium (Some on-site IT)
The Bug Genie from Zegenie Studios is a flexible solution for those teams who need a centralized platform for managing their issues, and also independent projects. Teams can sign up for custom training classes to get everyone up to speed with how to make this solution a part of their daily routine. We're all strong believers in open source and free software, and continue to contribute back to the open source community at large and specific projects including The Bug Genie.

Location: Norwegian Oslo-area

The Bug Genie is open source software and is distributed under an Open Source Initiative approved license. They offer a hosted version and one that can be self-hosted/managed.
  Updated: 09/25/2017 11:52:13  TOP

ManageEngine ServiceDesk Plus
Keywords: ITIL, Help Desk, Proj.Mgmt Cost: Must request quote Audience: Medium-Large (On-site IT)
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

They have a downloadable version, however it's a 107MB executable. They have Windows and Linux versions and it's supported in lots of languages. Going to mark this one as Large+ because no prices are given.
  Updated: 09/25/2017 11:40:19  TOP

Keywords: Proj.Mgmt, Workflow, Scrum, Kanban Cost: small $10/month or $7/user/mon Audience: Medium-Large
Jira is both a planning and tracking app, but at its core, it acts as a complete one-stop solution for companies to manage all of their project tasks, issues, and workflows, into a single environment. JIRA is a project management tool for agile teams (software development)

JIRA is a jave-based proprietary issue tracking product, developed by Atlassian. Although often styled using all-capital letters as "JIRA", the product name is not an acronym, but a truncation of Gojira, the Japanese name for Godzilla, itself a reference to Jira's main competitor, Bugzilla.

Jira has been around since 2002. If you search for Jira, you get 16M+ possible references with a US Alexa rank of 1,164. According to one source, as of June 2017, Jira is the most popular issue management tool on the market.

Jira is offered in three packages:

  1. Jira Software -the base software, including agile project management features
  2. Jira Core is intended at generic project management
  3. Jira Service Desk is intended for use by IT or business service desks.
JIRA has a decent collection a videos if you want to watch instead of read.
  Updated: 09/25/2017 11:17:23  TOP

Keywords: Proj.Mgmt, Bugs, Issues Cost: $10/user/month and up Audience: Small-Medium (Some on-site IT)
Asana is a comprehensive project management tool, but it also serves as a valuable bug tracker. In fact, it can be more useful to see bugs in the context of the rest of your tasks for more streamlined workflow management. Plus, Asana has built a useful time tracking integration with Hubstaff, so you can not only track bugs but also the amount of time your team spends fixing them.

Asana gets an honorable mention simply because Basecamp said Asana Premium is a sub-set of their product. However, with an Alexa rank of 326 in the US and 582 globally, Asana has plenty of market inertia.
  Updated: 09/25/2017 10:51:45  TOP

Keywords: Proj/Task Mgmt Cost: $0 (small teams) or $8-$15/use Audience: Any biz > than one-person shop
A platform that connects teams with the apps, services, and resources they need to get work done. Launched in 2014, Slack is the fastest growing business application in history. Millions of people around the world use Slack to bring their teams together, make sense of their work, and drive their business forward.

Slack integrates with nearly every enterprise and productivity product available, and you can also build your own with our open API.

Offices: San Francisco, NY, Vancouver, London, Toronto, Dublin, Melbourne and Tokyo

You can't argue with 9 million weekly active users. has an Alexa rank of 112 in the US and 201 globally. That's some huge traffic for a 3 year old. Similar to Basecamp, this product fits any size business however, even though the price is right, it's a possible overkill if you're a one-person show.
  Updated: 09/25/2017 10:38:43  TOP

Keywords: Proj/Task Mgmt Cost: $99/month for biz, Students fr Audience: Any biz > than one-person shop
Basecamp is 37signals' first product, a web-based project management tool launched in 2004. Basecamp's primary features are to-do lists, milestone management, forum-like messaging, file sharing, and time tracking. Basecamp Next was released in 2012, while Basecamp 3 was released in 2014. Campfire is a business-oriented online chat service, launched in 2006. In 2016 one of US mobile developers have created a Business Card Reader for Highrise CRM application and in 2017 a Call Tracker for Highrise CRM.

Basecamp, formerly named 37signals, is a privately held American web application company based in Chicago, Illinois. The firm was co-founded in 1999 by Jason Fried, Carlos Segura, and Ernest Kim as a web design company.

Since mid-2004, the company's focus has shifted from web design to web application development. Its first commercial application was Basecamp; this was followed by Backpack, Campfire, and Highrise. The open source web application framework Ruby on Rails was initially created for internal use at 37signals, before being publicly released in 2004.

In February 2014, the company adopted a new strategy, focusing entirely on its flagship product, the software package also named Basecamp, and renaming the company from 37signals to Basecamp.

Here's their elevator pitch: The alternative to Basecamp 3 is a hodgepodge of different tools. Slack, plus Asana Premium, Dropbox, and Gsuite

The only tough part about that is admitting you compete with Google but considering they've been around before Google, they must be doing something very right. As for pricing... Finally, some flat rate fees! No per-user fees, Unlimited users and Unlimited projects

Every workflow type product should all have an elevator pitch above the fold on their home page. Amazing how long it often takes to figure out the essence of what a software product is.

Basecamp is the big daddy of online project management. I selected the audience of Small-Medium but really, it's well suited for any size company.

  Updated: 09/25/2017 10:16:25  TOP

Keywords: Proj.Mgmt Cost: $49-$238/month (for 10 users) Audience: Medium-Large (On-site IT)
Manage everything in a single board A board is the place you track everything your team is working on. Instantly see who's working on what and where things stand. Easily add tasks, projects, missions, and to-dos Assign teammates to specific tasks or projects See the exact status of where things stand Plan your workload over time

Location: Address: Derech Menachem Begin 52, Tel Aviv, Israel  Updated: 09/25/2017 09:28:31   TOP

Keywords: Proj.Mgmt, Tasks, Chat Cost: $6/mo (solo) or $9/user/month Audience: Small-Medium (Some on-site IT)
Manage your team's to dos in one place. Create tasks for your ideas, set due dates and monitor their progress using interactive boards. With high res image previews, task boards bring unprecedented clarity to teamwork.

Location: Address: 28 Valley Road, Suite#1 Montclair, NJ 07042 Tel: +1 (866) 428 9571  Updated: 09/25/2017 09:28:16   TOP

Keywords: Workflow, BPM Cost: None provided/Must contact Audience: Enterprise-Class
inMotionNow is the leading provider of workflow solutions for enterprise creative and marketing teams. Our SaaS solutions enable businesses to better manage production workflows and get creative content to market faster.

Founded in 1999 as Proof-it-Online, our company introduced the industry's first online proofing solution. In 2009, we developed and launched inMotion, a new workflow application to facilitate video and animation review, which is used by teams at DuPont, Verizon Wireless, Starz, and more.

Location: 215 Southport Drive, Suite 1000 Morrisville, NC 27560  Updated: 09/25/2017 06:32:18   TOP

Keywords: Workflow, BPM Cost: $10-$40/user/month and up Audience: Large+ (IT Dept)
Cloud-based collaboration and project management software that scales across teams in any business. The normal set of offerings: Location: HQ in San Jose, CA with Offices in San Diego, Dublin, St. Petersburg  Updated: 09/25/2017 06:24:53  TOP

Smart Sheet
Keywords: Scrum, PM, Team Mgmt Cost: $14-$25/user/month + Audience: Medium-Large
Connect and sync work across Salesforce, JIRA, Office 365, and Google Apps with ready-built connectors. Proven and Enterprise-Approved Security: Over 50% of Fortune 500 companies have vetted and approved Smartsheet to power their most important work at scale.

Location: Headquartered in downtown Bellevue, WA with a second office in downtown Boston

Often 1 minute videos that promo a software product are hard to watch. This one was an exception. Gives a good feel for the drag-n-drop'ness of the UX along with how mobile devices can easily chime-in.
  Updated: 09/25/2017 06:21:33  TOP

PR Tracker
Keywords: Issues/Bugs Cost: Free Audience: Small-Medium (Some on-site IT)
PR-Tracker is an enterprise level problem tracking system designed especially for bug tracking. PR-Tracker is easy to use and setup. It has a sensible default configuration so you can begin tracking bugs right away while configuring the software on the fly to suit your special needs. Features classification, assignment, sorting, searching, reporting, access control, user permissions, attachments, email notification and much more. PR-Tracker works over a network, an intranet, the internet or on a single computer, and supports all versions of Windows that can run .NET.

PR-Tracker is no longer for sale but you can use it for free with the following codes:

Registration: 170809001 License Code: IRAE29  Updated: 09/25/2017 05:29:11  TOP

Keywords: Issues/Bugs Cost: $0-$10/month Audience: Small-Medium (Some on-site IT)
YGen Development works on some projects with their clients, but one of their personal flagship products is Aiveo - a flexible project management solutions that are aimed at small business owners, individual teams, freelancers, and medium-sized business teams. Aiveo can take care of planning a project, reporting bugs for it, and the general in-house tasks related to working with your project on a daily basis.  Updated: 09/24/2017 12:14:37  TOP

Keywords: Workflow, BPM Cost: No pricing provided Audience: Needs Research
Organize and manage work into portfolios, projects, and tasks for more visibility into your team's capacity and better alignment with your organization's priorities. Manage projects from start to finish in one system with complete visibility into milestones, dependencies, assignments, and statues.

Work in Agile, Waterfall, or a Mixed-Methodology of Your Choice

Location: 3301 N Thanksgiving Way Ste. 100, Lehi, UT 84043

Looks interesting but it bugs me when they can't even provide some ballpark of a price... come on-- that's a darn big turn-off.

Is very software development targeted, even to the extent you can mix methodologies, which sounds like a real nightmare. But, they have a ton of JOB OPENINGS and sound like a good bunch. Worth a look for sure.

  Updated: 09/24/2017 11:43:54  TOP

Perfect Forms Workflow
Keywords: Workflow, BPM Cost: Not sure / Need to contact Audience: Needs Research
Create any type of online form or workflow application, without writing a single line of code. Simply drag and drop to design a pixel-perfect user interface, map the workflow, integrate with other systems and build reports - all without coding.

How you choose to deploy and access PerfectForms, is entirely up to you. Access the workflow forms software on our servers (hosted in the Cloud) or from your server (On-premise), depending on your unique needs.

We can all agree that forms are the bedrock of any workflow system. Heck, for that matter, forms are the center of any application. Not sure what their base tech is, but it looks Java'ish. Lots of features for building smart forms, perhaps ideal for a person who likes to master an app, but never touch the code. Hard to get a good read on the actual product. Their "videos" are Flash-based and kinda slow-moving if you already know HTML/CSS and some javascript.
  Updated: 09/24/2017 11:40:58  TOP

Keywords: FAQ/Help Cost: Open Source Audience: Small-Medium (Some on-site IT)
phpMyFAQ is an open source FAQ system using PHP. phpMyFAQ is a multilingual, completely database-driven FAQ-system. It supports various databases to store all data, PHP 5.3.3 (or higher) is needed in order to access this data. phpMyFAQ also offers a multi-language Content Management-System with a WYSIWYG editor and an Image Manager, flexible multi-user support with user and group based permissions on categories and records, a wiki-like revision feature, a news system, user-tracking, language modules, enhanced automatic content negotiation, templates, extensive XML-support, PDF-support, a backup-system, a dynamic site map, related articles, tagging, RSS feeds, built-in spam protection systems, LDAP support, Twitter and Facebook support and an easy to use installation script.  Updated: 09/24/2017 09:57:45   TOP

Keywords: Tickets Cost: Open Source Audience: Small-Medium (Some on-site IT)
OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. They send you tickets through OpenSupports and you can handle them as you wish. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs. All of this for free.  Updated: 09/24/2017 09:48:49  TOP

Cork (the CRM for Painters)
Keywords: CRM, painting Cost: $99-$249/month Audience: Small-Medium (Some on-site IT)
Before founding CorkCRM, we were in the painting game. The lack of technology utilization in the industry was shocking, so we brought on some topnotch developers to bring Cork to life. We're passionate about creating systems and enjoy introducing efficiency into an industry historically not known for its use of technology.

CorkCRM is designed specifically for contractors and can scale to fit a business of any size. Any business that starts with a lead, provides a detailed estimate for that lead, and manages the resulting job will find Cork to be pretty handy. You don't have to be a technological genius to use our software, in fact, we've gone out of our way to make it really, really, easy. Most of our customers are small to medium sized businesses with between 1 and 10 employees.  Updated: 09/24/2017 08:27:18  TOP

Kissflow - Mountain View, CA
Keywords: Workflow, Apps, Cost: $6/user/month (min 10 users) Audience: Needs Research
KiSSFLOW is a business workflow software that helps innovative companies to reduce chaos by using our cloud workflow software. When compared to legacy workflow management software, KISSFLOW is very simple and easy to use.

Business process management software that lets you create an unlimited number of automated business applications. Choose from 45+ pre-installed apps, or create your own.

Employee Onboarding, Vacation Request, Purchase Request, Travel Reimbursement

Their apps: View icons for the Kiss Apps

Home page says they have 50 apps. Drill down and they say 45. View the image showing all and it's 18. Just that intro makes me wonder what the heck it is they do. While the home page indicates a Mountain View address, most of the job postings are for their Chennai, India office.

To learn more you need to "sign-up" but that begins with an email squeeze, followed by 3 more forms I didn't complete. Not too crazy about web service companies that don't give you an easy way to understand the scope of what they're offering.

  Updated: 09/24/2017 06:58:38  TOP

BP Logix
Keywords: Workflow Cost: None indicated/Request Demo Audience: Large+ (IT Dept)
Process Director is the only workflow software to offer you two powerful models for building and executing your business workflows: a traditional flowchart model, and the patented Process Timeline software. Process Timeline is a business process automation software solution that creates easily modifiable, highly parallel, and exquisitely time-aware workflow processes. Additionally, you can combine legacy workflows and advanced Process Timelines to create rich, sophisticated processes that take advantage of the strengths of each model as needed.  Updated: 09/24/2017 06:41:32   TOP

Keywords: Issues/Bugs Cost: Open Source Audience: Small-Medium (Some on-site IT)
Flyspray is a lightweight, web-based bug tracking system written in PHP for assisting with software development and project managements. Originally developed for the Psi Jabber client project it has been made available to everyone under the LGPL 2.1 licence. Flyspray aims to cut out the unnecessary complexity of other bug trackers focusing on a very intuitive design making it very easy to effectively manage projects.  Updated: 09/24/2017 04:06:19  TOP

Keywords: Issues/Bugs Cost: Open Source Audience: Small-Medium (Some on-site IT)
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe.  Updated: 09/24/2017 04:04:36  TOP

Keywords: Issues/Bugs Cost: Free Audience: Small-Medium (Some on-site IT)
Caravela is a simple and powerful hosted bug tracking system designed from the ground up to be fast and to stay out of your way. It is one of the easiest to use defect and feature trackers around but has many of the features you've come to expect from much more complicated and expensive software.

The instant you arrive at Caravela an account is automatically created for you - no formal and tedious registration process required. Creating a tracker for a new project takes just one click and you can create as many as you need. Each tracker can be public or private and you can customize it with your logo, name, and a personalized URL.  Updated: 09/24/2017 02:49:00  TOP

Keywords: Issues/Bugs, ASP.NET Cost: Open Source, Free Audience: Small-Medium (Some on-site IT)
BugNET is an issue tracking and project issue management solution built using C# and ASP.NET. It runs off a Microsoft SQL database. The main goals are to keep the codebase simple, well documented, easy to deploy and scalable.  Updated: 09/24/2017 02:40:29  TOP

Airbrake Error Monitoring
Keywords: QC/QA, Bugs, GitHub, JIRA, Trello Cost: $49-$249/month Audience: Large+ (IT Dept)
Airbrake is another one of those platforms that provide bug tracking as the secondary solution towards the main goal, which in this case is monitoring of crucial system and application errors that are streamlined in real-time as they appear. Airbrake automatically allows for engineers and developers to dive deep into the core issues and use the bug tracking system as a means of communication and error solving.  Updated: 09/24/2017 02:28:41  TOP

Keywords: Issues/Bugs Cost: Open Source Audience: Small-Medium (Some on-site IT)
Fossil is a VCS (version control), bug and issue tracking platform, and wiki solution all within a single bundle of software. It runs on Unix, OS X, and Windows systems, with in-built capabilities for distributed work environment amongst versions controls, issue tracking, wiki production, and even blogging aspects.Fossil is self-hosting, so you can obtain a ZIP archive or tarball containing a snapshot of the latest version directly from Fossil's own fossil repository.  Updated: 09/24/2017 01:12:24   TOP

Keywords: Workflow Cost: $ to $$$$ (must request quote) Audience: Not sure, but guessing it's Large +
Deliver powerful process automation across the business. K2's process automation platform makes it possible to deliver integrated, mission-critical process automation at scale and quickly roll out lightweight departmental workflows across the business.

" Integrate with Anything Connect all your systems and data quickly. Reusable integration points let you build once and deploy across your business. "

Hmmm... Integrate with anything? Either something got lost in the translation or the Sales Department is writing checks it can't cover. Nothing that's internet-based integrates with anything. Also, if the menu doesn't include the price, make sure you have a big thick wallet.
  Updated: 09/24/2017 01:06:30  TOP

Easy-to-Build Workflows and Forms For Dummies K2 Special Edition
Keywords: Workflow, Download Cost: Free PDF Audience: IT/Tech Analysts
This PDF is written primarily for nontechnical readers who don't necessarily work in an IT department. Or perhaps you're an IT leader or influencer interested in gaining a better understanding of how to support line-of-business leaders across your company.

I also assume that you're looking for a workflow and forms solution to help you automate critical business processes in your organization, and you don't want to become a software developer. You need a solution that's as easy as drag-and-drop so that you can get up and running as quickly as possible. If these assumptions describe you, this book is for you!  Updated: 09/24/2017 01:06:00   TOP

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